Due to the large number of course authoring tools available - the technical procedures required to have an eLearning course successfully launch, run and communicate with a learning platform are crucial to how the course functions in the platform. Here are a few steps to help you avoid or troubleshoot problems that might arise.

Ensure that all best practices below are being followed:

  • Do not launch more than one course at a time.
  • Do not leave more than one window of your course open in multiple browsers, browser windows, browser tabs or devices at the same time.
  • When completing your in-progress enrollment in a course, make sure it is actively launched in one window only.
  • If you have opened a course in more than one browser, window, tab or on more than one device, close all of them but one before taking the course through to completion. This is important so that any enrollments you make progress in or complete are not updated to reflect less completed work should previously opened windows of the course be closed out at a later time.
  • Do not run other applications or programs in the background (e.g. YouTube).
  • Do not pause for long periods of time and return to the course to immediately complete it. If you leave the computer for more than 5 minutes, when you return, close the course window and re-launch it before completing the course.
  • If your internet connection breaks, close the course window, and establish a strong connection before re-launching the course and completing it.
  • If you're connecting via a VPN (e.g., Citrix, PulseSecure, TorGuard, etc.), try disconnecting and see if the issue continues.
  • Do not close the activity tracking window.

Check/Update Browser


Make sure you are running the latest version of your browser. You can download the latest versions via the following links:


If you MUST run Flash (Adobe Systems will officially stop updating and distributing Adobe Flash on Dec. 31, 2020), download the most recent version of Flash Player.

Clear Browser Cache or Temporary Internet Files

If updating your browser and Flash Player version does not solve the problem, you may need to clear your browser's cache ("Temporary Internet Files"). To do this, go here and choose your browser.

Disable Browser Extensions/Plug-In's

Some browser extensions or plug-ins cause problems with courseware/LMS communications. This article describes how to uninstall these extensions in the major browsers.